Our Story
Founded in 2021, ChatKits.com emerged from a simple observation: while e-commerce had revolutionized online shopping, physical retail stores were struggling to provide the same level of instant, intelligent customer service.
We saw an opportunity to bridge this gap with physical chat terminals that combine the intelligence of AI with the warmth of human interaction. Our square-format terminals, inspired by modern payment systems, are designed to be familiar and approachable.
Today, ChatKits.com powers over 500 retail locations worldwide, handling millions of customer interactions daily and transforming how businesses connect with their customers in physical spaces.